Frequently asked questions

My machine is malfunctioning. What should I do?
First check your manual to see if the malfunction can simply be solved by yourself. If there still is a problem or malfunction, then you can consult your Ferm dealer together with your receipt.

How are repairs settled within the warranty period?
In most cases your Ferm dealer can immediately repair your problem or malfunction. In case your machine has to be sent away for inspection or repairs, it will be free of charge.

How are repairs settled outside the warranty period?
Your Ferm dealer will also gladly help you in this case. You will receive a quote beforehand, so you can decide yourself whether you want to have the item repaired or not. This way we prevent unpleasant surprises afterwards.

I have lost my manual. How do I obtain a new one?
Almost all manuals from various machines, old and new, are easily downloadable via the Servotool website.  Choose a main group and subsequently a sub group or use the search function at the top right.

How do I obtain accessories and spare parts?
In the Servotool webshop you can order spare parts and accessories online, fast, easy and straight forward!